Reference

How mktogel Protects Your Information

When you open an account with us, your personal data — from your login details to your withdrawal history — stays secure and private.

Encrypted account accessPayment data isolationTransparent retention rules
mktogel How mktogel Protects Your Information
REACH US

Privacy Questions and Data Requests

Team online

Live Chat Support

Open the chat bubble in your account lobby. Our team answers privacy questions and processes data-access requests Monday to Friday, 08:00–22:00 WIB, Saturdays 10:00–20:00 WIB.

Email Submission

Send a formal data request to [email protected] with your account username and the specific information you need. We respond within 7 business days.

Account Settings

Visit Settings → Privacy & Data in your account to review what we hold, adjust tracking preferences, and export your activity history as a downloadable file.

DATA SECURITY

How We Manage Your Privacy Every Day

Encryption in Transit

All communication between your device and our servers — including login sessions, deposit instructions to DANA or GoPay, and withdrawal confirmations — uses TLS 1.2 or higher encryption.

Payment Isolation

Your DANA, OVO, GoPay and QRIS credentials are never stored on our platform. Payment processing happens through certified third-party gateways; we hold only a reference token.

Cookie Transparency

Session cookies keep you logged in; analytics cookies track which games you visit. Both are cleared when you log out. Essential cookies (fraud prevention) remain active; you can opt out of analytics in Privacy Settings.

Access Control

Only authorised staff members — customer support, compliance and security teams — can view your account details, and only when answering a support ticket or investigating a dispute.

Data Retention

We keep your account data while you play. After you close your account, we retain contact information, transaction logs and identity verification documents for 3 years, then securely delete them.

Your Rights

You can request a copy of everything we hold, correct any inaccurate detail, withdraw consent for marketing emails, or ask us to delete your account. Contact [email protected] or use the account Settings form.

Privacy Policy: Your Questions Answered

We collect your name, email, phone number, date of birth and residential address for identity verification. If you link a bank account, DANA wallet, OVO account or GoPay for deposits, we receive a reference token — not your full banking credentials. Your IP address and device type are logged for security. Yogyakarta players and all other regions provide the same information.

Deposits through those payment methods do not expose your full credentials to mktogel. Payment processing occurs on encrypted gateways owned by DANA, OVO, GoPay and QRIS operators. We receive only a token confirming the transaction; your PIN, password and account number never pass through our servers.

We do not sell or share your personal information. We may disclose data to payment processors, fraud-prevention services, or government authorities where local law requires. Marketing partners never receive your identity — only anonymised play trends. Your consent is required for any disclosure beyond these exceptions.

We retain your data for 3 years after account closure to comply with financial regulations, resolve disputes and prevent fraud. After 3 years, all personal details are securely deleted. Transaction logs may be anonymised and kept longer for internal analytics; they are not linked to your name.

Email [email protected] with your username and request (download, correct, or delete). We respond within 7 business days. You can also submit requests via Account Settings → Privacy & Data, where you'll see a data-export option and a deletion form that triggers a 30-day verification period.

Cookies are small files your browser stores to keep you logged in and remember your preferences. Session cookies expire when you log out; analytics cookies track which games you visit. Go to Settings → Privacy & Data to disable analytics cookies. Essential security cookies cannot be turned off without compromising your account protection.

Our fraud team will contact you via the email or phone number on file to verify the activity. We may temporarily restrict withdrawals while we investigate. You can always contact live chat or email [email protected] to report unauthorised access. We log all investigation details and retain them for 3 years.